Guide to Accessing City Services

Guide to Accessing City  Services

City of Toronto Departments and Services

311- Non-Emergency Support and
Information

• Dial 3-1-1 for non-emergency services,
  programs and information, 24 hours a day, 7 days a week
  • Calling from outside of Toronto:
    416-392-CITY (2489)
  • TTY for the hearing impaired:
    416-338-0TTY (0889)
  • Fax: 416-338-0685
  • E-mail: 311@toronto.ca
  • Website: www.toronto.ca/311
  • City of Toronto Frequently Asked
    Questions: http://www.toronto.ca/faq/index.htm

Police

• Emergency – 911
• General non-emergency
  416-808-2222
• 55 Division (Main Number)
  416-808-5500
• Community Response Unit
  Manager:
  Staff Sergeant Donald Hale, (416) 808-5533
• Community Relations
  Officer:
  Constable Vince Henderson, (416) 808-5508
• Crime Prevention Officer:
  Constable
  Robert McDonald, (416) 808-5579
• Marine Unit (Main Number)
  416-808-5800

Municipal Licensing & Standards
(Toronto & East York District)

416-338-0711

E-mail: mlstorontoeastyork@toronto.ca

• Abandoned appliances
• Apartment building standards
• Litter
• Property in general disrepair

Parks, Forestry &
Recreation

• General Inquiry 416-392-1111

Shelter, Support &
Housing

• Emergency Shelter – Assessment &
  Referral (single adults, youth and couples) 416-338-4766 or 1-877-338-3398 (free
  from any pay phone)
• Emergency Shelter – Central Family
  Intake 416-397-5637
• Streets to Homes (To get help for
  someone who is homeless) 1-866-392-3777 (free from any pay phone)

Solid Waste

• Collection Calendar 311
• Hazardous Waste pick-up
  416-392-4330
• Large appliance pick-up 311
• Multi-residential questions and concerns
  - 311
  • E-mail: multires@toronto.ca
  • Website: www.toronto.ca/garbage/multi
• Single family Blue Bin, Garbage Bin,
  Green Bin questions – 311
  • E-mail: target70@toronto.ca
  • Website: www.toronto.ca/target70
• For more information on disposing of
  hazardous waste and home electronics, please visit http://www.dowhatyoucan.ca

Toronto Hydro

• Repair street light 416-542-3195

Toronto Transit Commission
(TTC)

• Website: www3.ttc.ca/
• Route information: 416-393-INFO
  (4636)
• Complaints, compliments, and
  suggestions: 416-393-3030
• Lost & Found: 416-393-4100
• Multilingual Services:
  416-393-4636

Toronto Parking
Authority

• Find a parking lot: parking.greenp.com/
• Residential on-street parking permits:
  416-392-7873

Toronto Water

• Drain backed up 311
• Leaking fire hydrant 311
• Low water pressure/no water 311
• Problems with water taste/odour
  416-392-2894

Transportation Services

• Broken traffic signals
  416-397-8723
• Broken/missing street signs
  416-397-8723
• Seniors snow removal (to register)
  416-392-7768
• Sidewalk repairs 311
• Snow removal 311

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Other Orders of
Government

Federal

• MP Constituency Office
  416-405-8914

Provincial

• MPP Peter Tabuns, Constituency Office
  416- 461-0223, e-mail tabunsp-co@ndp.on.ca

Toronto Catholic District School
Board

• Trustee Angela Kennedy Office
  416-512-3411,   E-mail: angela.kennedy@tcdsb.org

Toronto District School
Board

• Trustee Cathy Dandy Office 416-397-3083,
  e-mail cathy.dandy@tdsb.on.ca